The value of having a healthy organization that has the right people in the right positions, with a structure and culture that keeps them in those positions and excited to be there is essential to creating a consistent guest experience that is memorable.

Your staff is your top resource, it’s critical to assemble your team strategically. In addition to functioning as a hiring tool, we will conduct interviews in a way in which allows you to reinforce your brand.

  • Assess the team meet with management to assess hiring needs and goals for the season; make recommendations based upon business objectives and agree on staffing levels and strategy
  • Conduct interviews in your establishment away from other people in a quiet spot, so as not to disturb customers at your establishment.
  • Learn more about the candidate’s personality and work ethic with behavior-based prompts. Through his or her responses, we can evaluate the candidate’s abilities to interact within and outside of the restaurant.

The proper on-boarding of employees has been proven to increase retention and engagement.  This session would be mandatory for all (FOH & BOH) new hires.

  • Streamline new hire paperwork process (I-9’s, W4’s, Direct Deposit) & procedures resulting in reduced audit risks
  • Immerse employees in a 3 hour session explaining company policies, procedures and code of conduct
  • Explain property concept & culture
  • Outline scheduling requirements & have employees fill out scheduling request forms

5 day program to include:

  • 5 day training for all FOH employees (server, runner, busser, host, bartender, barback & cocktail server)
  • Training to include Steps of Service, floor plans and table numbers, food training, Liquor, wine, beer & specialty drink
  • Sidework – opening, closing and on-going
  • Mock service – staff on staff
  • POS training
  • Food, beverage, steps of service & general information testing